The Director of Clinical Social Work provides leadership, organization wide coordination and has overall accountability for Clinical Social Work, including the Family Navigator Program, and Patient Relations. Responsible for directing, planning, organizing, leading and managing services for the purposes of achieving department and organizational goals and objectives. This role also coordinates, collaborates and partners with organizational leadership, departments and external agencies to support the needs of children and families.
Seeking an experienced licensed clinical social worker with pediatric and leadership experience. A background in working in an academic health care setting with responsibilities for serving patients and families across the continuum is preferred. This director's responsibilities include the clinical social work team and the patient relations department (patient advocates and family navigators). Qualities include the ability to think innovatively and be open to change in order to respond quickly to our changing healthcare environment.
An employee in this position may be called upon to do any or all of the following essential functions. (These examples do not include all of the functions which the employee may be expected to perform.)
Develops strategic plan, annual goals, and performance metrics for the department; develops and implements plans for aligning function to operational vision and strategy. Reviews and approves annual work plans developed by functional leaders.
Participates in leadership activities for the operation, contributing to the achievement of goals and objectives; evaluates functional performance and ensures professional competence. Reviews and approves changes to internal processes; identifies and implements process improvements. Reviews and approves customer service standards established by leaders; handles operational and customer service escalations. Serves as a champion of enterprise-wide culture, influencing culture change to support operational objectives.
Manages communications to the enterprise on related strategy, projects and hot topics. Maintains effective working relationships with peers in division, peers in other divisions, senior leadership, CHCO Foundation and community partners.
Assigns and reviews annual goals, provides work instruction (OTJ or formal training) and develops leaders. Evaluates performance of leaders, providing continuous feedback. Manages discipline and performance issues; hires and fires leaders. Reviews and approves resource plans.
Carries financial management responsibility for the department, developing budget recommendations and monitoring budget.
Works on highly complex projects; performs project management activities. Provides technical expertise on programs, processes, and best practices.
Ensures related compliance against federal, state, and local regulations.
Develops, implements, monitors and evaluates design, implementation, and maintenance of patient relations and clinical social work policies and programs while ensuring consistency with best practices and organizational policies, standards, and procedures.
Leads team members in providing direct patient/family care by organizing/conducting needs assessments, developing and implementing interventions, and monitoring the progress, cooperation, and acceptance of services.
Serves on and leads department and hospital-wide committees and participates in or leads research or quality improvement projects; supports the development and implementation of programs, policies, and procedures to meet the needs of children and families.
SCOPE AND LEVEL
Guidelines: Guidelines are in the form of stated vision and goals for the operation.
Complexity: Work assignment is unstructured and leader is responsible for developing, directing, and managing outcomes and multi-year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature.
Decision Making: Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems.
Communications: Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Provides information and negotiates solutions to functional issues that have major consequences or long-term significance.
Supervision Received: Responsible and accountable for driving strategy and achieving results for function(s). Work is reviewed for soundness of judgment and conclusions, fiscal accountability, and the attainment of goals and objectives of the operation.
Education: Master’s degree in Social Work is required.
Experience: Minimum of eight (8) years of experience in social work, with a minimum of five (5) of these years working as a Licensed Clinical Social Worker (LCSW) and a minimum of three (3) of these years in a supervisory/leadership role is required.
Licensure(s): Licensed as a Clinical Social Worker
Since 1908 Children's Hospital Colorado has been caring for kids at all ages and stages of life. We see more, treat more and heal more children than any hospital in our seven-state region. And since were pioneering treatments that are shaping the future of pediatrics, we’re providing the best possible care years before it becomes available at other hospitals.
Every day can be a journey of disco...very and healing at Children's Hospital Colorado. Here, you’ll be empowered to use all of your skills and compassion as a key member of a team that has become a trusted source for caring for the children of Colorado and the surrounding region.
As a private, not-for-profit pediatric healthcare network, Children's Hospital Colorado is 100% dedicated to caring for kids at all ages and stages of growth. We have more than 3,000 pediatric specialists and more than 5,000 full-time employees helping to carry out our mission.