Patient Access Rep - Admitting

Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the
facility and are responsible for establishing an encounter for any patient who meets the
guidelines for hospital service. Patient Access / Pre-Access staff ensures that all data entry
is accurate including demographic and financial information for each account. Patient
Access / Pre-Access has numerous procedural requirements including data elements,
insurance verification, authorization for services, collections for all patient portions including
prior balances and balancing of cash at shift end. Patient Access / Pre-Access staff is
responsible for the successful financial outcome of all patient services. Patient Access / Pre-
Access communicates directly with patients and families, physicians, nurses, insurance
companies and third party payers. This position requires professional appearance, behavior,
and good communication skills. Patient Access / Pre-Access representatives require
dependability, flexibility, and teamwork.

• High school diploma or equivalent preferred.
• One year experience in hospital registration or a comparable position preferred.
• Excellent communication and organizational skills
• Demonstrate excellent customer service skills
• Must be able to follow detailed instructions and perform repetitious tasks
• 45 wpm typing required
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
• Proficient in office automation applications such as Microsoft Office preferred
• Interpret and analyze data
• Ability to read, comprehend and retain information
• Perform mathematical calculations proficiently
• Knowledge of basic medical terminology preferred