| JOB TITLE: Patient Access Representative LOCATION: Jershey Shore Hospital DEPARTMENT: Revenue Management WORK SCHEDULE: Nights (Tuesday - Saturday - Sunday - Thursday with weekend and holiday rotation Hours between 11pm - 7am) WORK TYPE: Flex Non Benefit Eligible JOB SUMMARY: A challenging position requiring the employee to possess computer, clerical and quick-thinking skills. Receive, screen and disperses incoming calls, responds to emergencies and alarms. Make overhead announcements and performs all necessary duties required for registering patients for appointments and Emergency Department visits. Performs duties to provide accurate information and communication services, ensuring the highest level of patient care and satisfaction. COMPETENCIES AND SKILLS: Demonstrates computer skills, data entry, clerical and intermediate typing skills. Demonstrates ability to maintain and communicate a positive customer service attitude with a diverse population with tact and diplomacy. Demonstrate ability to be sensitive, patient and empathetic. Demonstrate ability to handle confidential information and close attention to detail. Demonstrates good oral and written communication skills. EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent required. Minimum 1 year experience as a telephone operator and registration experience preferred. Willing to train candidate. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in a clinical environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. *Domestic partner benefits not applicable at Geisinger Holy Spirit. | 
